Refund Policy
At HEI Pottery Studio, we strive to provide meaningful, creative, and well-organized experiences. As our services involve advance preparation, limited seats, and handcrafted instruction, the following refund policy applies to all class and workshop bookings.
Class Cancellations by the Participant
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More than 48 hours in advance: You may request a full refund or reschedule your session once (subject to availability).
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Less than 48 hours’ notice: Payments are non-refundable due to preparation and limited capacity.
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No-show without prior notice: No refunds or credits will be issued.
Class Cancellations by HEI Pottery Studio
If we must cancel or reschedule a class due to instructor illness, low enrollment, or emergencies, you will receive a full refund or have the option to reschedule.
Special Workshops & Limited-Time Events
For seasonal workshops, parent-child experiences, or "Cuteness Series" events:
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Refunds are not available within 7 days of the workshop date.
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You may transfer your seat to another person by notifying us at least 24 hours in advance.
Gift Cards & Credits
All gift cards and class credits are non-refundable and may not be exchanged for cash. They are transferable and may be used by others with prior notice.
How to Request a Refund
To request a refund or credit, please email us at [your email] with your full name, booking details, and reason for cancellation.
Contact
If you have any questions regarding these terms, please contact us at:
📧 Email: [your email]
📞 Phone: [your number]
📍 Address: [your studio address]
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